JetBlue Airways SJO Terminal – Juan Santamaría International Airport

JetBlue Airways serves at Terminal A of Juan Santamaría International Airport (SJO). With a dedicated check-in counter, security checkpoints, and a Baggage Service center, the JetBlue SJO Terminal offers hassle-free travel to its passengers. 

Below are the detailed guidelines for the JetBlue SJO Terminal, which include a terminal overview, essential services, and key contacts to help passengers navigate smoothly and enhance their overall travel experience.

Overview of JetBlue SJO Terminal – Juan Santamaría International Airport

Here is everything you need to know about the JetBlue terminal at SJO Airport:

Airlines:	JetBlue Airways
JetBlue’s IATA Code:	B6
JetBlue’s ICAO Code:	JBU
Airport Name:	Juan Santamaría International Airport
Airport IATA Code:	SJO
Terminal:	Terminal A
Ticket Counter Hours:	Open: 2 hours before scheduled departure Close: 30 minutes before scheduled departure
Address:	XQXW+43V, Alajuela Province, Alajuela, Costa Rica

Which Terminal is JetBlue Airways at Juan Santamaría International Airport (SJO)?

JetBlue uses Terminal A, which handles arrivals and departures at SJO Airport. JetBlue offers direct flights to 100-plus domestic and international destinations.

The recommended arrival time at the airport is 90 minutes before departure. For passenger who prefers to make last-minute bookings, the ticket counters open 2 hours before the scheduled flight and close 30 minutes before departure.

JetBlue Departures Terminal SJO

JetBlue Airways’s flight departs from Terminal A at SJO Airport. Once you arrive at Terminal A, follow these steps:

• Follow the signs to JetBlue Terminal and locate the check-in counter.
• There are also self-service check-in kiosks that help you avoid long queues.
• The check-in counter opens 90 minutes before departure for domestic flights and 180 minutes before departure for international flights.
• Submit your bags at the check-in counter and obtain the boarding pass.
• Keep your baggage tag, boarding pass, and other travel documents handy.
• Once you are through security, follow the signage for your designated departure gate. 

Also, when you wait for the flight, Terminal A offers plenty of shopping and dining options. Besides, there are dedicated seating areas that offer free WiFi that help you relax while you wait for the flight.

JetBlue Arrivals Terminal SJO

Upon arriving at Terminal A of SJO, JetBlue Airways passengers need to follow the signage for immigration and baggage claim. In addition:

• For all domestic travel, they need to head straight to the Baggage Claim counter.  
• Follow the signage and go to the designated baggage carousel area to receive your baggage.
• After you receive your baggage, head to the Arrival Halls to arrange onward travel.
• At the arrival halls, there are plenty of options for public transportation such as shuttle buses, car rental, and taxi services.

List of all JetBlue Airways Terminals.

Lost and Found Service at SJO Airport

In case your bags are damaged or delayed at JetBlue’s SJO Terminal, the airline will offer all sorts of assistance to passengers. In this case:

• Go to the JetBlue Baggage Service counter to seek additional assistance from the airline’s staff.
• Fill out the claim form within 4 hours of scheduled arrival.
• You would be issued a Property Irregularity Report (PIR) number. This reference number will be the source of tracking your complaint.
• In case your baggage has been delayed for 24 hours or more from the scheduled arrival. You’re entitled to the daily expenses.
• To claim for the daily expenses go to the nearest JetBlue office. You need to submit the receipts for daily essential items like undergarments and toiletries.
• In the event that baggage is still missing for 21 days from the arrival date, passengers are entitled to JetBlue’s lost baggage compensation.

JetBlue Flights Delays and Cancellations at SJO Airport

Passengers whose flight to/from SJO has been canceled by JetBlue have the option to rebook the flight for free. You can rebook the flight online under Manage Booking or by reaching the airline’s representative at JetBlue’s Terminal in SJO Airport.

Compensation for Cancelation:

Passengers who are eligible for the cancellation compensation will be notified within 7 days at their registered email. Based on the cancellation announcement timing, you would be offered the following compensation in the form of a travel credit voucher:

Cancellation Announcement Timing	Compensation Amount
Within 4 hours of flight	50 credit
After scheduled departure	100 credit

JetBlue Compensation for Flight Delay:

Passengers are entitled to flight delay compensation if their flight has been delayed by 4 hours or more:

Delay Time	Compensation Amount
4 – 4:59 hours	$75 credit
5 – 5:59 hours	$100 credit
6 – 11:59 hours	$150 credit
12 or more hours	$200 credit

Shopping and Dining Options at Terminal A of SJO Airport

SJO Airport features a range of shopping outlets from convenience stores to fashion retail outlets. Many dining options here suit every taste and preference. Below is the list of all options at SJO’s Terminal A:

Image	Departures
Military Discount	Off The Grid
The Little Chihuahua	Ritual Coffee
Green Apple Books	Pronto!
iStore	Kids’ Spot
PACK-N-GO	NYS Eyewear
Poké to the Max	Amy’s Drive-Thru
Bourbon Pub	Bun Mee
Skyline News + Gifts	Franpsycho
Drake’s Flyaway	Fresh & Natural
L’Occitane	Johnston & Murphy
Starbird	Illy Caffè
Mama Go’s Filipino Cuisine	GR Chocolate Boutique
Proper Food	Café X

Services Facilities at SJO Airport

SJO offers various facilities and amenities that bring comfort and convenience at every step of their travel while enhancing the overall travel experience. These amenities include:

Automated Teller Machines (ATMs)	TTY (Teletypewriter)
Wheelchairs	Companion Care Restroom Facilities
TSA PreCheck	Information Booths
Yoga Room	Shoeshine
Automatic External Defibrillators (AEDs)	Global Entry Program
Paging	Lost & Found
CLEAR	Airport Butler
Traveler’s Workstations	Airport Travel Agency
TripTel (Mobile Services)	Nap Rooms
Water Filling Stations	Self Service Mailers
Medical Clinic	Nursery
Animal Relief Areas	Adult Changing Table
Baggage Assistance and Wrapping	Hydration Booths

Map for JetBlue SJO Terminal – Juan Santamaría International Airport

To ensure smooth navigation, one can refer to the JetBlue SJO Terminal map, which outlines the entire keyword alongside key facilities and contact points within the terminal:

Contact JetBlue Airways at Juan Santamaría International Airport (SJO)

Passengers can reach JetBlue’s representative at SJO Airport to resolve all their queries and concerns. Also, passengers can reach the airline’s representative through the following social media handles:

Instagram:	https://www.instagram.com/jetblue/
Facebook:	https://www.facebook.com/JetBlue/
Twitter:	https://x.com/JetBlue
Website:	https://www.jetblue.com/
Phone Number:	506 2437 2400

JetBlue SJO Terminal is well-equipped with accessible amenities and world-class infrastructure that ease the passengers’ navigation and transition at the airport.

They can enjoy quick navigation with the help of the aforementioned map, as well as enjoy services like a nurse room, children’s play area, and pet relief centers that bring more comfort and convenience. With last-minute travel services offered by the airlines, Terminal A offers much-needed convenience to your existing travel itinerary.

Frequently Asked Questions (FAQs)