Brussels Airlines GRU Terminal – São Paulo-Guarulhos International Airport

Brussels Airlines operates out of Terminal 1 at São Paulo-Guarulhos International Airport (GRU). Terminal 1 strives to offer 24/7 customer support and an avant-garde infrastructure that enhances passengers’ travel experience. The airline’s trained staff also offer assistance when it comes to making changes to their plan and all boarding-related assistance at the airport. Let’s understand what services you can expect at Terminal 1 and the essential contacts you need to navigate the GRU Airport.

Brussels Airlines GRU Terminal – São Paulo-Guarulhos International Airport

Refer to the table below to learn the important information about Brussels Airlines at GRU Airport.

Airline:	Brussels Airlines
Airline IATA Code:	SN
Airline ICAO Code:	BEL
Airport Name:	São Paulo-Guarulhos International Airport
Airport IATA Code	GRU
Terminal:	GRU
Ticket Counter:	Departure Hall, GRU
Address:	Rod. Hélio Smidt, s/nº – Aeroporto, Guarulhos – SP, 07190-100, Brazil

Which Terminal is Brussels Airlines at São Paulo-Guarulhos International Airport (GRU)?

Passengers flying with Brussels Airlines at GRU, need to go to Terminal 1, which is also the primary hub for Brussels Airlines. The airline offers various travel services at Terminal 1, such as check-in, baggage handling, special assistance, unaccompanied minor travel, pet travel, and more.

Terminal 1 has undergone a significant transformation with expansion in the area to improve passenger experience by adding more departure gates, beefing up security, and opening of variety of high-end shopping outlets and eateries. 

Beyond facilitating departure and arrival, Brussels Airlines passengers can access the Lounge at Terminal 1 for complimentary access. At Terminal 1, there are several flower shops, newsstands, and duty-free outlets for pleasant gifting options.

At Terminal 1, Brussels Airlines offers a flight and a comfortable experience. Their presence at GRU is marked by high-quality customer support, offering essential travel services like check-in, extra baggage allowance, and last-minute cancellation, adding flexibility to your reservation.

Brussels Airlines GRU Departures Terminal

Brussels Airlines flight departs from Terminal 1 at GRU Airport. The Terminal features world-class amenities like a self-service check-in kiosk, a baggage drop counter, a dedicated security screening lane, and plenty of shopping and dining options.

Before reaching the GRU Airport, complete the online check-in and print the boarding pass to avoid long queues. Passengers who need to request check-in at the GRU Airport or need to make a special request that requires a presence at the check-in counter must arrive 3 hours before the scheduled departure.

Obtain your boarding pass and head to the baggage drop counter. You can also add an extra baggage allowance for an additional fee. Please note that the baggage must be submitted at least 60 minutes before international travel.

Collect your baggage tags and move to the security screening area. After security, proceed to the departure hall. The number for the boarding gate will be mentioned on your boarding pass. Please note that the boarding gate closes 30 minutes before the scheduled departure.

Brussels Airlines GRU Arrivals Terminal

Brussels Airlines handles the arrival and all the associated operations at Terminal 1 of GRU. The Terminal 1 boasts state-of-the-art infrastructure that can smoothly handle huge volumes of international travelers.

Upon landing at GRU, you would be greeted by the Customs and Border Protection officers. The trained staff will streamline your verification process thanks to the multiple checking counters that can clear 50-100 passengers at one go.

Then proceed to the Baggage Carousel Area. Look for the LED monitors that will display the designated carousel as per your arrival flight. This will help you retrieve your bags quickly.

Passengers who need to declare special or prohibited items must head to the Customs section. You will be asked to fill out the form and declare the items. The customs clearance may take 30 minutes to 1 hour, depending on the travel season and the crowd at the airport. 

The Arrival Hall is equipped with Free WiFi that will help travelers make arrangements for onward travel. Head to the Exit Hall and you will find plenty of car rental options. Besides, you can also find booths for taxis and ride-sharing services.

List of all Brussels Airlines Terminals.

Lost and Found Service at GRU Airport

Before leaving the GRU Airport, passengers are required to report any delayed or damaged baggage. Upon arrival, head to the Arrival Hall in Terminal 1 where Brussels Airlines has a dedicated Lost and Found section. 

Brussels Airlines offers you the Lost and Found form, where you need to provide information about your baggage, color, model, brand, unique features, etc. After you report, the airline will issue a unique reference number that will help passengers track the progress of your report. 

Passengers who have the GRU Airport need to report within 24 hours of arrival. Once the bag is located, the airline will arrange the delivery of your checked luggage. 

If the baggage is still missing after 21 days from the receipt of the unique reference number, your baggage is considered lost and is entitled to lost baggage compensation.

Travel Services Offered at GRU Airport

Passengers can avail of the following services at GRU Airport:

• Group Travel: 10 or more passengers who are traveling on the same itinerary would be offered priority check-in and boarding at Terminal 1.
• Rebooking Options: Passengers whose flight has been canceled or delayed at Terminal 1 have the option to reschedule their flight or claim a refund.
• Pet Travel: The airline allows small cats and dogs to travel on board, provided they must be confined inside a kennel throughout the flight. Passengers must arrive at the Terminal 1 check-in counter 3 hours before departure.
• Special Assistance: Brussels Airlines representative strives to make passengers’ journeys as smooth and comfortable as possible by offering mobility aids, company travel assistance, offering medical devices on board, and more.
• Children Traveling Alone: The airline offers escort assistance to children aged between 5 and 12 years old traveling alone. Unaccompanied minors, along with their parents/guardians, must report at GRU, 3 hours before departure.

Brussels Airlines Flights Delays at GRU Airport

Passengers whose flights have been delayed or canceled will receive all the latest updates on their flight from GRU Airport. In addition, the affected passengers are entitled to certain rights under the EU Regulation 261/2004.

This regulation applies to the passengers departing from GRU’s Terminal 1 and flying into the EU. They must have a confirmed reservation. Passengers are entitled to compensation and the right to care if the delay occurs:

• By 4 hours for a flight distance above 3500 km.
• By 3 hours if the flight distance is between 1500 and 3500 km.
• By 2 hours if the flight distance is up to 1500 km.

Under the right to care, the airline offers:

• Free meals and refreshments during the waiting time at GRU.
• two brief telephone calls or sending two emails.
• Hotel accommodation if required.

Amenities and Facilities Provided by Brussels Airlines at GRU Airport

Check out the list of facilities and amenities available at Terminal 1 of São Paulo-Guarulhos International Airport (GRU):

Bag Storage	Baggage Storage
Charging Station	Currency Exchange
Family Restroom	Information Counter
Interfaith Chapel	Hotel Reservations
Baggage Storage	Lost & Found
Men Restroom	Nursing Stations
Restrooms	Service Animal Services
Travelers Aid	Pet Relief Area

Shopping/Dining options at GRU Airport

Here is the table that lists all the shopping and dining options available for passengers at GRU Airport:

Shopping	Dining
5th & Sunset	Bento Sushi
Brooks Brothers	Blue Point Brewery
Cell Phone Purchase (AT&T)	Buffalo Wild Wings
Coach	Camden Foods Co.
Corsa Collections	Camden Foods Zippin
DFS Duty-Free	Chocolates & More
Duty Free – Fashion	Dollies
Hudson	Dunkin Donuts
Hugo Boss	Five Borough Food Hall
Kate Spade	Flatiron Coffee Roasters
Michael Kors	Jamba Juice
Pack N Go	Food & Beverage
Pandora	La Brea Bakery
Swarowski	Le Grand Comptoir
Victoria’s Secret	McDonald’s

Map of Brussels Airlines Terminal at São Paulo-Guarulhos International Airport (GRU)

To smoothly navigate Brussels Airlines terminal at GRU Airport, you can refer to the interactive map displayed below:

Contact Brussels Airlines at at São Paulo-Guarulhos International Airport (GRU)

Passengers can talk to the Brussels Airlines representative sitting at GRU’s Terminal 1 by phone as well as by following the social media handles.

Contact Number:	55 11 2445-2945
Facebook:	https://www.facebook.com/brusselsairlines
Instagram:	https://www.instagram.com/flyingbrussels/
TikTok:	https://www.tiktok.com/@brusselsairlines
Website:	https://www.brusselsairlines.com/

Terminal 1 offers its passengers a range of travel services and amenities for a comfortable and hassle-free transition at São Paulo-Guarulhos International Airport (GRU). The airline’s representative at the airport also helps passengers manage their booking without making it too costly an affair. This way, passengers not only have the flexibility but are also empowered with the correct information they require for a smooth journey.

Frequently Asked Questions (FAQs)