Air France CPT Terminal – Cape Town International Airport

Air France operates from One Main Terminal at Cape Town International Airport (CPT). The One Main Terminal includes a check-in counter, departure gate, and a range of amenities that help passengers with a smooth journey. Here’s a detailed overview of the Air France Terminal at CPT Airport and all the services the airline offers at the airport.

Overview of Air France Terminal at Cape Town International Airport (CPT)

Refer to this table for all the detailed information about the Air France at Cape Town International Airport (CPT): 

Airline Name:	Air France
Air France IATA Code:	AF
Air France ICAO Code:	AFR
Airport Name:	Cape Town International Airport
Airport IATA Code:	CPT
Airport ICAO Code:	FACT
Terminal:	One Main Terminal
Ticket Counter:	Departure Hall, One Main Terminal
Address:	Matroosfontein, Cape Town, 7490, South Africa

What Terminal is Air France at Cape Town International Airport (CPT)?

Cape Town International Airport is the airline’s hub, offering an international gateway for flights to South America and Trans-Pacific destinations. Passengers traveling from One Main Terminal must arrive at least 3 hours before departure to ensure smooth boarding. The Air France check-in at the FACT Airport. To check the live status of the flight, visit FACT’s website to see if there is a change in the time due to any operational reasons.

Air France Departures Terminal from FACT

Air France flights depart from One Main Terminal at FACT Airport. One Main Terminal is dedicated to international travelers and is well-equipped to handle the peak rush for international departures. Once you arrive at One Main Terminal, head to the check-in counter. To check in at FACT, you must arrive 3 hours before the scheduled departure.

Air France Arrivals Terminal at FACT

The Air France flights arrive at One Main Terminal, which is adequately designed to handle the international arriving traffic, providing passengers with a streamlined immigration and baggage retrieval process.

List of all Air France Terminals.

Air France Lost & Found at Cape Town International Airport

Passengers whose baggage has been delayed at the One Main Terminal must immediately report to the airline’s executive upon arrival. 

Passengers who have left the CPT must report the missing baggage within 21 days from the arrival date. Make sure to keep the receipts of the items that were purchased last minute. These items could be medication, undergarments, and essential toiletries.

At times, our baggage gets damaged during transport. Regular handling of baggage may lead to dents and scratches. In that case, the airline is not responsible for the smaller damages.

Air France Travel Services Available at CPT Airport

At One Main Terminal, passengers can access a range of travel services, which include check-in, flight cancellation, last-minute flight reservation, baggage services, and more.

• Add Baggage
• Seat Selection
• Special Assistance
• Traveling with a pet
• SkyPriority

Flight Delays at CPT Airport 

If the flight is delayed for 2 hours or more at the CPT Airport, passengers are entitled to the following under the Right To Care:

• Meals and/or refreshments
• Hotel/accommodation in case there is an overnight delay
• 1 prepaid phone voucher 

Passengers are also entitled to compensation if the flight delay lasts 3 hours or more. The compensation includes:

Flight Distance	Compensation Amount
Flights up to 1,500 km	378 USD
Flights between 1,500 and 3,500 km	540 USD
Flights above 3500 km or a delay beyond 4h	864 USD

The compensation would be provided in the form of a credit voucher, which remains valid for 1 year from the date of issue. Air France does not offer compensation due to extraordinary circumstances that are not under the control of the airline. This includes bad weather, strikes, political unrest, and other related circumstances.

Facilities/Amenities Provided By Air France at CPT Airport

Refer to the list below to understand the range of amenities available at One Main Terminal:

ATM	Bag Storage by SmartCarte
Charging Station	ICE Currency Services
CXI – Currency Exchange International	Family Restrooms
Interfaith Chapel	Nursing Stations
Restrooms	Service Animal/Pet Relief Area

Shopping/Dining Options for Air France Passengers at CPT Airport

Below is the list of locations where all shops, restaurants, and other services are available at the One Main Terminal:

Restaurant	Shop
Five Borough Food Hall	Hugo Boss
McDonald’s	Pack N Go
Shake Shack	DFS Duty-Free
Peet’s Coffee & Tea	Coach
The Palm Bar & Grille	Brooks Brothers
La Brea Bakery	Kate Spade
Pizza Vino	Michael Kors
Bento Sushi	Pandora
Blue Point Brewery	Corsa Collections
Dunkin Donuts	Hudson

Map of Air France CPT Terminal – Cape Town International Airport

Navigating Air France Terminal at CPT is a cakewalk with the detailed map that will help you identify key locations like the check-in counter, parking, security checkpoints, boarding gates, lounges, shopping outlets, and all other amenities.

Contact Air France at Cape Town International Airport (CPT)

Refer to the table below to explore other modes of communication to reach out to the airline’s executives at the CPT Airport:

Twitter:	https://x.com/airfrance
Facebook:	https://www.facebook.com/airfrance
Instagram:	https://www.instagram.com/airfrance
Website:	https://wwws.airfrance.fr/en/
Email:	customer-care@airfrance.fr
Phone Number:	27 (0)21 937 1200

Air France CPT Terminal offers a comfortable and quality travel experience, thanks to the state-of-the-art infrastructure alongside services that help passengers plan their travel efficiently. Every aspect of the travel services offered by Air France at One Main Terminal is meant for comfort and removing every hassle, besides empowering passengers at every step of the travel. 

FAQs