Air France SJO Terminal – Juan Santamaría Intl. Airport

Air France Terminal SJO empowers passengers at every travel step with world-class amenities and 24/7 customer support. In addition, the airline offers world-class amenities that ensure a smooth transition while boarding and disembarkment.

Here’s a detailed overview of the Air France Terminal at Juan Santamaría International Airport and all the services the airline offers at the airport.

Air France Terminal Information SJO International Airport 

Refer to this table for all the detailed information about the Juan Santamaría International Airport Air France Terminal –

Airport Name	Juan Santamaría International Airport
Airport Code	SJO
Airline Code	057
IATA Code	AF
Address	XQXW+43V, Alajuela Province, Alajuela, Costa Rica
Contact Number	506 2437 2400
Air France Terminal SJO	Terminal 1
Arrival Terminal	Terminal 1
Departure Terminal	Terminal 1
Ticket Counter	Departure Hall, Terminal 1.
Official Website	https://wwws.airfrance.in/
Youtube	www.youtube.com/@airfrancefr
Twitter	twitter.com/airfrance
Facebook	www.facebook.com/airfrance
Instagram	www.instagram.com/airfrance/

What Terminal is Air France at John F Kenedy International Airport?

Air France uses Terminal 1 at SJO International Airport. This airport is the airline’s primary hub as it offers an international gateway for flights to South America and Trans-Pacific destinations.

Air France Terminal Juan Santamaría International Airport is well-equipped with various facilities and amenities including check-in counters, security checkpoints, lounges, and plenty of shopping and dining outlets.

The airline also has a dedicated lounge at Terminal 1 where passengers can enjoy complimentary access. It features free meals, a shower, reclining chairs, WiFi, and other comfort amenities that let you recharge before you wait for the next flight.

Passengers traveling from SJO Terminal SJO must arrive at least 3 hours before departure to ensure smooth boarding. Passengers who need to make special requests such as traveling with pets, unaccompanied minors, wheelchair services, and traveling with kids must complete the Air France check-in at the airport.

To check the live status of the flight, visit the SJO’s website to see if there is a change in the time due to any operational reasons.

Air France SJO Terminal Departure 

Air France flights depart from Terminal 1 at John F. Kennedy International Airport. Terminal 1 is dedicated to international travelers and is well-equipped to handle the peak rush for international departure.

Air France Terminal SJO boasts a range of amenities and services that are curated specifically for hassle-free travel.

Once you arrive at Air France Juan Santamaría International Airport Terminal 1 head to the check-in counter. To check in at SJO Airport, you must arrive 3 hours before the scheduled departure.

After you complete the check-in and collect your boarding pass, head to the security screening area. The trained security staff assigned at multiple counters help you streamline the process.

After you complete the security check-up, submit your checked luggage at the baggage drop counter. Here you can add/purchase extra baggage allowance, subject to a fee.

Collect your luggage tag, and move to the boarding hall where you can explore a range of shopping and dining outlets. There are shopping stores from duty-free to convenience stores to apparel and fashion accessories.

Air France SJO Terminal Arrival

The Air France flights arrive at Terminal 1 which is adequately designed to handle the international arriving traffic, providing passengers with a streamlined immigration and baggage retrieval process.

When you arrive at Air France Terminal SJO, proceed to the Customs Border Protection (CBP) area. Keep your passport, boarding pass, and other travel documents handy that will help expedite the clearance and reduce the waiting time.

After Immigration, head to the Baggage Claim area. The LED TVs are installed to guide you toward the designated baggage carousel area. This way you can recover your baggage immediately.

Once you receive the bag, go to the Customs office to declare the regulated items. You may be asked to fill out the form. This may take time as the Customs Officer will screen your entire baggage as well as declared items.

After Customs, head to the Arrival Halls where you can look for the transportation options. The AirTran SJO will help passengers connect with other terminals as well as other areas of the city.

There are plenty of car rental options and taxi services that prepare passengers at Juan Santamaría International Airport Air France Terminal for onward travel.

List of All Air France Terminal

Air France Terminal SJO Lost and Found

Passengers whose baggage has been delayed at Air France SJO Terminal Arrival must immediately report to the airline’s executive upon arrival.

Passengers who have left the airport must report the missing baggage within 21 days from the arrival date. Make sure to keep the receipts of the items that are purchased last minute. These items could be medication, undergarments, and essential toiletries.

You need to declare these receipts at the time of filing the file to be eligible for the interim reimbursement.

At times our baggage gets damaged during transport. Regular handling of baggage may lead to dents and scratches. In that case, the airline is not responsible for the smaller damages.

In a situation where your baggage is heavily damaged, you must report it immediately to the Lost and Found team at Terminal 1. A report will be generated to the passengers that will facilitate your compensation claim.

Travel Services Available at Air France Terminal SJO

At Air France SJO Terminal 1, passengers can access range of travel services which include check-in, flight cancellation, last-minute flight reservation, baggage services and more.

• Add baggage – At the airport you can add additional baggage which include oversized as well as overweight baggage. You can also use Miles at Air France Terminal Juan Santamaría International Airport to purchase your baggage options.
• Seat selection – Air France Economy Class gives you the option to select the seat at the time of check-in. Passengers also have the option to upgrade the seats to extra legroom or purchase an empty seat at the airport.
• Special assistance – Pregnant women, senior travelers and passengers with reduced mobilities can request a wheelchair assistance or escort service with Air France at the check-in counter. No additional fee will be charged.
• Travelling with a pet – The airline allows small cats and dogs that weighs 8 kg (with its kennel) can travel in the hold. The booking must be completed online 48 hours before departure. Passengers must traveling with pet must arrive 3 hours before departure at Air France Terminal SJO.
• SkyPriority – Purchase SkyPriority at the airport and you get priority access at the airport from check-in, baggage drop-off and delivery, to security and boarding. Once you purchase the SkyPriority, the logo will appear on your printed boarding pass.

Flights Delays at Air France Terminal SJO

In the event where the flight is delayed for 2 hours or more at Air France Terminal SJO, passengers are entitled to the following under the Right To Care –

• Meals and/or refreshments
• Hotel/accomodation in case there is an overnight delay
• 1 prepaid phone voucher

The compensation would be provided in the form of credit voucher which remain valid for 1 year from the date of issue. Air France do not offer compensation due to extraordinary circumstances which are not under the control of the airlines. This include bad weather, strikes, political unrest and other related circumstances.

Amenities/Services at Air France Terminal SJO

Refer to this list below to understand the range of amenities available at Air France SJO Terminal 1 –

• ATM
• Bag storage by SmartCarte
• Charging Station
• ICE Currency Services
• Bag storage by SmartCarte
• CXI – Currency Exchange International
• Family restrooms
• ICE Currency Services
• Interfaith Chapel
• Nursing Stations
• Men Restrooms
• Travelex ATM
• Travelex US Dollar ATM
• Service Animal/Pet Relief Area
• Welcome Center

Map of Air France Terminal SJO

Navigating Air France Terminal SJO is a cakewalk with our detailed map that will help you identify key locations like the check-in counter, paring, security checkpoints, boarding gates, lounges, shopping outlets, and all other amenities.

Air France Terminal SJO offers a comfortable and quality travel experience, thanks to the state-of-the-art infrastructure alongside services that help passengers plan their travel efficiently. The every aspect of the travel services offers by the Air France at Terminal 1 is meant for the comfort and removing every hassles besides empowering passengers at every step of the travel.

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