Flydubai DXB Terminal – Dubai International Airport

Flydubai uses Terminal 2 at Dubai International Airport (DXB), which handles its departure and arrival operations. Inside the Flydubai Terminal in Dubai, there are palm-lined walkways that take you to different checkpoints such as check-in, baggage drop counter, and security screening.

To ensure smooth boarding and arrival, the Flydubai Airline representative manages every step, including check-in, baggage handling, and boarding, ensuring a quality travel experience. 

This article will discuss all the amenities, services, and facilities available at DXB Flydubai Terminal and other essential contact information you need for easier navigation at Terminal 2. 

Overview of Flydubai at Dubai International Airport (DXB)

Refer to the table below to get all the essential information you need about the Flydubai Terminal in Dubai:

Airline:	Flydubai
Airline IATA Code:	FZ
Airline ICAO Code:	FDB
Airport Name:	Dubai International Airport
Airport IATA Code:	DXB
Terminal:	Terminal 2
Daily Operating Hours:	24 Hours Operation
Address:	Department of Civil Aviation, P.O. Box 2525, Dubai, United Arab Emirates

Which Terminal is Flydubai at Dubai International Airport (DXB)?

Flydubai operates from Terminal 2 at Dubai International Airport (DXB). Terminal 2 is considered one of the more luxurious terminals, featuring four lounges, one reserved for First Class passengers, one for Business Class passengers, and two others that can be booked in advance for ultimate relaxation and hospitality.

Terminal 2 also offers a wide variety of dining options, with multi-national cuisines available for passengers to enjoy before their flight. In recent years, the airport has become well-known for its duty-free outlets, where travelers can find great deals on imported liquors, cigars, branded cosmetics, and imported chocolates.

Additionally, Terminal 2 is well connected to the metro, and there are dedicated bus stands at the Arrival Halls, providing regular transport links to the city throughout the day.

Flydubai Departures at DXB Airport

Flydubai flight departs from Terminal 2 at DXB International Airport. After arriving at Terminal 2, passengers have to go through the following checkpoints:

• Check-in: To check in at the airport, one must arrive at the Flydubai Terminal in Dubai 3 hours before departure for international travel. Besides traditional check-in kiosks, there are self-service check-ins that automatically generate the boarding pass and save time during peak rush.
• Baggage Drop: The automated baggage drop counter will automatically evaluate the baggage and issue the baggage tag at Dubai Terminal 2.
• Security Screening: After you submit the baggage, go to the security screening. The security waiting time is 20 -25 minutes, and multiple security counters streamline the screening process while maintaining the quality protocols. 

Post security, multiple lounges, shopping, and dining options keep passengers busy while they prepare for boarding. Free WiFi at Terminal 2 keeps passengers connected with friends and family, and browse the internet during long waiting hours.

Flydubai Arrivals at DXB Airport

Flydubai arrives at Terminal 2 of DXB International Airport, where passengers have to pass through the following transitions:

• Immigration – Citizens of GCC countries arriving at Flydubai Terminal in Dubai do not require a visa permit, and simply have to present their passport to the immigration officer. Non-GCC visitors must go through an eye scan when they approach a passport control desk.
• Baggage claim – After you complete the immigration, head to the baggage drop counter, which will guide you to the designated carousel area. This way, you’ll retrieve your checked luggage swiftly.
• Customs – After the baggage is picked up, you will move to the Customs area. The customs officers may ask you to open your luggage and check the contents inside the baggage. Passengers who are carrying cash or gold worth 10,000 USD may ask you to declare items, as you would be asked to fill up the customs declaration form. 

After you clear customs, head to the exit hall of Terminal 2, where you will find facilities like ATMs, currency exchange counters, duty-free outlets, free Wifi, and dedicated car rental kiosks for your upcoming travel.

List of all Flydubai Terminals.

Flydubai Lost and Found Service at DXB Airport

For passengers whose baggage is delayed or missing at the DXB Flydubai Terminal, the airline’s executive would promptly help passengers recover their bags. 

In case of missing or damaged bags, you need to immediately file a report and issue a unique reference number, PIR number, that is used to track the status of the complaint and manage the report.

Delayed Baggage

After 72 hours, if your baggage has not been found, contact Flydubai to fill out the ‘Manage your delayed bag report’. In addition:

• Passengers are also eligible to redeem for daily essential items like toiletries, medications, undergarments, and a pair of clothes. 
• Affected travelers must keep the receipts of the purchased items as proof of compensation. 

Once your baggage is found, the airline will contact you and arrange the delivery. There might be a delay in delivery, subject to customs clearance.

If the baggage is still missing for more than 5 days after the scheduled arrival, you may be asked to fill out the Baggage Inventory Form and are also eligible for lost baggage compensation.

Damaged Baggage

After you realize the damage, file a report within 7 days of the arrival date. Passengers can also file a report online via ‘Manage your damaged bag report’ and must upload the following documents – 

• A copy of the boarding pass
• A photo that displays the damage 
• Suitcase brand and other product details
• Proof of the excess baggage fee 
• PNR or 13-digit ticket number

Flydubai Services in DXB Airport

There are plenty of travel services available at the DXB Flydubai Terminal that upgrade the passengers’ travel experience, fostering hassle-free travel at every step of the journey. Below is the overview of all travel services available last minute at Terminal 2 of DXB International Airport:

• Airport Transfer: The airline has a tie-up with private and shared shuttle services that help passengers arrange transportation to/from DXB Airport. For those traveling in a group, the airline offers minibus transfers.  
• Upgrade to Business Class: Passengers traveling on Economy Class fare have the option to upgrade to Business Class at the airport, provided the request must be completed 2 hours before departure. With Business Class, passengers will get priority boarding, a business class lounge, complimentary meals and beverages, and free access to the Flydubai Business Class lounge. 
• Buy Extra Baggage: The airline offers flexibility to your travel by allowing you to purchase additional baggage allowance at the airport. Passengers can purchase up to 40 kg for Economy Class LITE fares and up to 10 kg for Economy Flex fares.
• Add a Meal: Depending on the fare type, Economy Class has the option to pre-purchase a meal at the airport. Business Class passengers can pre-select a meal that is included in the fare and will be served hot and cold refreshments on board.
• Select A Seat: Economy Class passengers have the option to select extra legroom seats based on their comfort needs. Passengers also have the option to purchase emergency exit row seats that offer extra space or front row seats that offer quick exit.
• UAE Chauffeur Service: Flydubai partnered with Private Limousine LLC, which offers airport chauffeur service for a fee of 25 USD. These rates include taxes, tolls, airport parking, and up to 30 minutes of free waiting time.
• Airport Check-in: Flydubai passengers who need to complete the check-in process at the airport must arrive 3 hours before scheduled departure. Business Class passengers must proceed to the premium check‑in counters.

Flydubai Flight Delay and Cancellation at Dubai Airport

Passengers whose flight is delayed for 2 hours or more, canceled within 14 days of the scheduled departure, or denied boarding are entitled to the following rights:

• Meals and refreshment vouchers for the passengers’ waiting time at the DXB Flydubai Terminal.
• 2 telephone calls, telex, fax messages, or emails

If the flight is delayed for 5 hours or more, passengers will be offered the following in addition to the rights mentioned above:

• Hotel accommodation
• Transport between the airport and the hotel

Below is the overview of the compensation if the flight is delayed, canceled or passengers are denied boarding:

Flight Distance	Compensation (NIS)
2,000 km or less	1,440
Between 2,000 km and 4,500 km	2,310
Over 4,500 km	3,460

Shopping and Dining Options for Flydubai Passengers at DXB Airport

DXB Flydubai Terminal 2 is a heaven for shopaholics, which features fashion stores, duty-free outlets, an electronics mart, luxury cosmetic brands, and more:

• Tiffany & Co.
• Spinneys supermarket for eateries, groceries, and fresh produce
• News & Books
• Gucci
• Sunglasses
• Le Clos
• Burberry
• Hugo Boss
• Boots
• Hermes
• Dubai Duty-Free

When it comes to dining, passengers would be greeted with cuisines of the world as there’s plenty to offer on the plate. These dining options include:

• The Noodle House
• Costa
• O’Brien
• Marrybrown
• Masale The Taste of India
• The Daily DXB
• Krispy Kreme
• McDonald’s
• Starbucks
• Pret A Manger
• The Kitchen by Wolfgang Puck
• The Draft House
• KFC

Map of Flydubai Terminal at Dubai International Airport (DXB)

Refer to the interactive map below that highlights the key contact points and amenities for a comfortable travel experience.

Contact Flydubai at Dubai International Airport (DXB)

You can reach the Flydubai representative at the airport by calling them on the number given below, or contact them via the following social media handles.

Twitter	https://x.com/flydubai
Instagram	https://www.instagram.com/flydubai/
Facebook	https://www.facebook.com/flydubai
Phone Number	+971 600 544 445

In conclusion, Flydubai DXB Terminal offers state-of-the-art infrastructure and world-class amenities that ensure quality time at the airport. The cooperative airline staff ensures effective management of your travel plans while offering much-needed assistance from check-in until you board the flight. The Flydubai Terminal at DXB is a testament to the quality customer service that strives to offer seamless travel in a comfortable environment.

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