Pegasus Airlines DXB Terminal – Dubai Intl. Airport

Pegasus Airlines DXB Terminal offers its passengers all the amenities and impromptu services for a smooth travel journey. At the Dubai International Airport, the airline boasts a comfortable and hassle-free ecosystem thanks to the world-class infrastructure that helps enhance passengers’ travel experience. 

Here’s a comprehensive overview of Pegasus Airlines Dubai Terminal, the services available for the passengers, and the essential contacts you need for hassle-free travel.

Pegasus Airlines Dubai International Airport Terminal Information (DXB)

Refer to the table below for all the necessary information about Pegasus Airlines DXB Terminal –

Airport Name	Dubai International Airport
Airport Code	DXB
IATA Code	PC
ICAO Code	PGT
Airlines Code	624
Pegasus Airlines Terminal DXB	Terminal 1
Arrival Terminal	Terminal 1
Departure Terminal	Terminal 1
Contact Number	97142245555
Ticket Counter	Departure Hall, Terminal 1.
Official Website	www.flypgs.com
Facebook Page	www.facebook.com/pegasusairlines
YouTube Page	www.youtube.com/pegasusairlines
Linkedin Page	in.linkedin.com/company/pegasus-airlines
Twitter Page	twitter.com/flymepegasus

What Terminal is Pegasus Airlines at DXB?

Pegasus Airlines operates out of Dubai Terminal 1, primarily used for international flights. Known for its world-class facilities, Terminal 1 at DXB ensures a smooth and hassle-free travel experience. 

The terminal offers state-of-the-art amenities including dining options, duty-free shops, fashion boutiques, children’s play areas, and other services that cater to the diverse passengers’ needs. 

The airline provides seamless travel connections, offering the gateway from Dubai International Airport to the Middle East and Europe. 

Passengers flying from Pegasus Airlines Dubai Terminal can expect a streamlined check-in, security screening, and boarding experience. In addition, the airline services offered at the terminal help passenger plan their travel effectively. 

When traveling from Terminal 1, passengers will find Pegasus Airlines lobby to be a well-equipped departure point for their travel.

Pegasus Airlines DXB Departure Terminal

Pegasus Airlines departs from Terminal 1 at Dubai International Airport as the terminal handles all the international traffic. The Pegasus Airlines Dubai Terminal has modern facilities ensuring a comfortable and smooth travel journey.

Passengers flying from Terminal 1 need to proceed to the check-in counter if they have not completed the check-in online. You must arrive at the airport 3 hours before departure keeping in mind the ample time for hassle-free boarding. 

The Pegagus check-in counter opens 3 hours before up until 45 minutes before departure. It is advisable to complete the check-in online to avoid long queues at the airport.

Collect your boarding pass, and head to the baggage drop counter. Here you can add extra bags, subject to a fee. The counter accepts bags until 45 minutes before departure.

After you submit your bags and collect the baggage tags, head to the security screening area. Here keep your passport, visa, and other travel documents handy for a swift clearance. The security checks are streamlined in a way to clears the process smoothly and efficiently. 

After security clearance comes the Boarding Hall where you will find a range of shopping and dining options. Passengers traveling on a business trip have access to multiple lounges and conference centers here.  

Pegasus Airlines DXB Arrival Terminal

Pegasus Airlines flights arrive at Terminal 1 of the Dubai International Airport. This terminal is specifically dedicated to international travelers, offering a range of services and amenities for hassle-free travel.

Once you arrive at the Pegasus Airlines Dubai Terminal, it features duty-free outlets, retail stores, cafes, currency exchange counters, ATMs, and other amenities that enhance the passengers’ convenience.

You would first encounter the Custom & Immigration counters. Multiple checkpoints help reduce the waiting time at the Pegasus Airlines Dubai Terminal.

After you clear the customs, passengers must head to the Baggage Claim area. The DXB International Airport maintains quality standards and has streamlined the baggage carousel according to the arrival flight number. This helps save time and maintain the highest accuracy when it comes to retrieving the checked luggage.

For passengers requiring assistance related to baggage issues, there’s a dedicated Lost and Found counter operated by Pegasus Airlines at the Arrivals area.

You will also find plenty of Ground Transportation options at the Exit Area of Terminal 1 which include car rentals, buses, taxis, and shuttle services.

List of All Pegasus Airlines Terminals.

Lost and Found Office at Pegasus Airlines Dubai Terminal

For passengers whose baggage is lost at Pegasus Airlines Dubai Terminal, the airline will make every serious effort to locate their bags and return them as soon as possible. 

For passengers whose baggage has been delayed at the DXB terminal there are 2 options – 

• You need to report the missing baggage before leaving the Dubai International Airport. The airline will issue a unique reference number that will help track your lost baggage. 
• If you have left the airport, you can file the delayed or damaged baggage report online.

Passengers whose bags are missing 5 days after the arrival need to provide a detailed description of the baggage. 

In unfortunate events where bags is still missing after 21 days, the bags will be considered as lost. Passengers are entitled to lost baggage compensation. 

Passengers need to visit the Pegasus Airlines Dubai Office to fill out the baggage claim compensation form. You may be asked to provide invoices, bank statements, purchase receipts, and booking confirmation numbers.

Passengers whose baggage arrives late at the Pegasus Airlines Dubai Terminal have the option to purchase essential daily items like underwear, medicines, and swimwear. Passengers may be asked to submit the receipts. 

Travel Services Offered at Pegasus Airlines DXB Terminal

At the Pegasus Airlines Dubai Terminal, the airline offers the following services for a seamless travel experience. The airline also offers services that help passengers with onward travel.

• Seat selection – Passengers at the DXB terminal can request extra legroom, front seats, window seats, aisle seats, and other seats for a fee. The seat selection can be requested at the time of check-in and must be completed 60 minutes before departure. 
• Pegasus Flex – Passengers at the airline’s counter can add Pegasus Flex which gives them the option to change or cancel the flight by offering flexibility to their booking. Passengers have the option to cancel the flight up to 3 hours at the airport without paying any fee. 
• Add Baggage – Need to add an extra baggage allowance at the DXB airport. The Pegasus Airlines representatives will help passengers add extra bags and is subject to a fee. The airline offers a 20 kg checked luggage allowance for each bag per passenger. 
• Fly & watch – Passengers can also subscribe for Fly & watch service that helps passengers with onboard entertainment. The package helps passengers access movies, TV shows, Music & Podcasts, News & Magazines, Games, City Guides, and flight information. 
• Travel Insurance – Passengers can add the insurance to their flight reservation by Gulf Sigorta Travel Insurance which has been designed to protect passengers from uncertain events while traveling. 
• Airport transfer – Pegasus Airlines Dubai Terminal offers a VIP/Airport Transfer Shuttle that offers end-to-end travel for passengers at highly discounted fares. 

Pegasus Airlines Flight Delay Compensation at DXB Terminal

Passengers whose flight is delayed between 15 minutes and 1 hour at Pegasus Airlines Dubai Terminal are given advanced notification at the airport.

If there is a delay between 1 hour and 2 hours, passengers will receive 2 free phone calls or email services.

For a flight delay between 2 hours and 3 hours, passengers are entitled to free meals/refreshments and communication assistance as mentioned above.  

For a flight delay between 3 hours and 5 hours, passengers will receive free flight change and accommodation if the delay occurs overnight.

If there is a flight delay of 5 hours or more, passengers are entitled to the following –

• 2 free phone calls
• Complimentary meals and refreshments
• Overnight accommodation
• Daytime accommodation for sick, elderly, or disabled passengers.
• Eligible for flight delay compensation

Amenities Offered at Pegasus Airlines Dubai Terminal

For a quality travel experience, Pegasus Airlines Dubai Terminal offers world-class amenities not only help you navigate smoothly but also help you spend quality time at the airport while you wait for your flight. These amenities include –

• Dnata Assisted Passenger
• Dnata Ticket Sales
• Dnata Visa Services
• Currency Exchange
• Lifestyle Luxury Vacation
• Virgin Mobile
• Baggage Wrapping
• Unaccompanied minor lounge
• sleep ‘n fly Sleep & Showers
• Be Relax
• Travelex
• Al Ansari Currency Exchange
• Saudi German Hospital
• Baby Care Rooms
• Emergency & Medical

Shopping and Dining Options at Pegasus Airlines Dubai Terminal

Here is the list of all shopping outlets available at Pegasus Airlines Dubai Terminal – 

• Dubai Duty-Free
• Spinneys supermarket for eateries, groceries, and fresh produce
• Tiffany & Co.
• Burberry
• Boots
• Le Clos
• Sunglasses
• News & Books
• Hugo Boss
• Hermes
• Gucci

The dining options at DXB Terminal 1 include –

• Marrybrown
• Pret A Manger
• McDonald’s
• O’Brien
• The Daily DXB
• Starbucks
• Masale The Taste of India
• The Draft House
• The Kitchen by Wolfgang Puck
• The Noodle House
• KFC
• Krispy Kreme
• Costa

Map for Pegasus Airlines Dubai Terminal

Refer to the  Dubai Terminal 1 map below to identify all the services and amenities available here.

Contact Pegasus Airlines Dubai Terminal

Please take note of the following contacts available at Pegasus Airlines Dubai Terminal –

Twitter	https://x.com/DXB
Facebook	https://www.facebook.com/dxb/
Instagram	https://www.instagram.com/dxb/
Website	https://www.dubaiairports.ae/
Phone Number	00971 4 3578128

Pegasus Airlines DXB Terminal offers the utmost comfort in the form of prompt travel services and world-class amenities. These facilities not only enhance their quality travel experience but also ensure flexibility and affordability to their travel. The airline also offers onward travel services at affordable costs that help even a new traveler at the DXB airport with greater guidance and seamless travel options. 

FAQs