Singapore Airlines DAC Terminal – Shahjalal Intl. Airport

Passengers flying with Singapore Airlines at Shahjalal International Airport (DAC) should head to Terminal 2. This article offers a detailed overview of all facilities and amenities available at Singapore Airlines terminal and other essential information passengers need for smoother navigation at the DAC Airport.

Overview of Singapore Airlines DAC Terminal – Shahjalal International Airport

Refer to the table below to get all the important information about the Singapore Airlines Terminal at DAC Airport:

Airline:	Singapore Airlines
Airline IATA Code:	SQ
Airline ICAO Code:	SIA
Airport:	Shahjalal International Airport
Airport IATA Code:	DAC
Terminal:	Terminal 2
Ticket Counter:	Departure Hall, Terminal 2
Address:	Queens, NY 11430, United States

What terminal is Singapore Airlines at Shahjalal International Airport (DAC)?

Singapore Airlines operates all of its flights from Terminal 2 at DAC Airport. The Terminal 2 is fully equipped with multiple check-in counters, streamlined security checks for departure/arrivals, and shopping and dining options.

Passengers flying from Terminal 2 have access to the Singapore Airlines’ in-house lounge located post-security which offers free WiFi, relaxing seating areas, and other luxury amenities for a comfortable pre-flight experience.

There’s a 24/7 customer service desk at Terminal 2 which offers assistance to the passengers related to their existing booking and other navigational assistance.

List of all Singapore Airlines Terminals.

Singapore Airlines DAC Departures Terminal

All Singapore Airlines flights originate from Terminal 2 at DAC Airport. From the check-in counter to the boarding gates, Terminal 2 is designed to cater to the hassle-free boarding process thanks to the variety of facilities that are available at the terminal. These facilities include:

• Check-in counter
• Boarding gate
• Baggage handling
• Dining option
• Shopping zone

Passengers who wish to check in at the airport must arrive 3 hours before the flight to avoid last-minute hassles, especially for passengers who have requested special assistance.

After obtaining your boarding pass, submit your luggage at the baggage drop counter. At Terminal 2, there are self-service baggage drop kiosks that will automatically tag your luggage and send it to your flight.

Go to the security screening area. Keep your passport, boarding pass, and other travel documents handy. The security officer will screen the carry-on bags alongside the travel documents for verification.

After the security clearance is given, head to your designated departure gate as mentioned in the boarding pass to board your flight.

Post security, you can visit the Singapore Airlines lounge, or access free WiFi at Terminal 2. There are a range of shopping and dining options that might interest you before you board the plane.

Singapore Airlines DAC  Arrivals Terminal

Upon landing at DAC, your point of contact is Terminal 2. The arrival process is streamlined ensuring you have a swift clearance for immigration and customs. Besides, the located signage and friendly ground staff will guide you to the immigration area.

Keep your passport and boarding pass handy as the Customs Border Protection will go through them. The multiple immigration counter at Terminal 2 ensures you have a speedy clearance.

After you have passed through the immigration proceed to the baggage counter area. Follow the signage for Singapore Airlines to reach the designated carousel to recover your luggage.

Go to the Customs office to declare the regulated items. Items such as gold or precious ornaments whose current value exceeds 10,000 USD need to be declared.

After you go through the customs, move to the Arrival Halls where you can find services that best suit for onward travel. These services include ATMs, a currency exchange counter, dedicated taxi-sharing kiosks, a city guide desk, and more.

Singapore Airlines Delayed or Damaged Baggage Service at DAC Airport

If your bag is delayed or damaged at DAC, follow these steps:

Delayed Baggage

If the baggage is delayed provided that the last flight in your itinerary is operated by Singapore Airlines,

• Report the delayed baggage report immediately upon arrival at Terminal 2.
• You will receive a copy of the confirmation alongside the PIR Number which is a 10-character file reference number.
• The reference number is required for future correspondence.
• The airline will offer you daily updates for 7 days. After that, the airline will offer reimbursement for the daily essential items.
• Passengers must keep a copy of the items that are purchased within 7 days from the day of reporting the delayed baggage.

Damaged Baggage

Singapore Airlines passengers whose baggage arrived damaged need to report it immediately to the airline’s Lost and Found counter at DAC.

Please note that the airline is not responsible for the damaged baggage which includes:

• Dents, cuts, and scratches.
• Damage to straps, pockets, wheels, external locks, and security straps.
• Damage due to overpacking.
• Baggage that is confiscated by airport authorities.

Travel Services Offered by Singapore Airlines at DAC Airport

Passengers have access to the travel services at DAC Airport that upgrades their travel experience at every step. These services include:

• Flight disruption: Passengers whose flight has been disrupted at Terminal 2 can seek assistance from the airline’s staff. The priority will be given to the passengers whose flight is canceled within 3 hours of departure or those with medical emergencies.
• Kiosk check-in: You can check in at the airport kiosk as early as 12 hours before departure. You need a passport and visa and a confirmed booking reference number. The kiosk is located at Terminal 2.
• Airport check-in: Passengers departing from Terminal 2 can check in at the counter up to 40 minutes before departure. Passengers who have baggage to check must arrive 3 hours before departure.
• Automated bag drop: You can drop your checked bags at the automated kiosk which opens 3.5 hours before departure.
• Meal requests: Whether it’s faith, diet, or an allergy, a selection of special meals is available last-minute at the Terminal 2.
• Traveling with children: Passengers traveling with children in First or Business Class can access the lounge at Terminal 2. Besides the family would be offered priority boarding from Terminal 2.

Singapore Airlines Flight Delay and Cancellation at DAC Airport

If the passengers have been denied boarding under the situation which has been under the airline’s control, they are entitled to the following compensation:

Flight Distance	Compensation
1500 km or less	£220
Between 1500 km and 3500 km	£350
Above 3500 km	£520

In such circumstances, passengers can choose between the following options:

• A refund on the unused portion of the ticket
• An alternate flight to the final destination
• An alternate flight to a later date

If the flight is delayed at DAC for 2 hours or more for flights 1500 km or less; 3 hours for flight distance between 1500 km and 3500 km or 4 hours of delay for flight distance above 3500 km, the airline will offer entitlements under Right To Care about the passengers’ waiting time:

• Meals and refreshments
• Two telephone calls, telex, or fax messages
• Hotel accommodation in case of an overnight stay alongside free airport transfer

If the flight is delayed for 3 hours or more, passengers are entitled to the following compensation:

Flight Distance	Compensation
1500 km or less	£220
Between 1500 km and 3500 km	£350
Above 3500 km	£520

Note: If the flight is canceled at DAC Airport, the compensation will be the same as mentioned above.

Shopping/Dining Options at DAC Airport

There are a wide array of shopping and dining options that are available at Terminal 2 that cater to the diverse passengers’ tastes and preferences. Whether you want to fancy your senses to the global cuisines or heal yourself into retail shopping, DAC Airport has got you covered.

Shopping	Dining
Hudson	Pizza Vino
Pack N Go	McDonald’s
Michael Kors	Dollies
Brooks Brothers	Camden Foods Co.
Victoria’s Secret	Jamba Juice
Kate Spade	Flatiron Coffee Roasters
Swarowski	So Chocolate
5th & Sunset	Five Borough Food Hall
DFS Duty-Free	Vino Kitchen & Bar
Hugo Boss	Bento Sushi
Duty Free – Fashion	Urban Crave
Coach	Buffalo Wild Wings
Cell Phone Purchase (AT&T)	Dunkin Donuts
Pandora	Tigin’s Irish Pub & Restaurant
Corsa Collections	The Palm Bar & Grille

Facilities and Amenities Provided by Singapore Airlines at DAC Airport

Terminal 2 is known for its comprehensive amenities that aim to make the travel experience comfortable and hassle-free. These services include:

Interfaith Chapel	Hotel Reservations
Currency Exchange	Information Counter
Service Animal/Pet Relief Area	Family Restroom
Nursing Stations	Men Restroom
Baggage Storage	Restrooms
Travelers Aid	Bag storage by SmartCarte
Charging Station	Lost & Found

Map of Singapore Airlines DAC Terminal – Shahjalal International Airport

Navigating Terminal 2 at DAC is a task in itself, as the detailed map will help passengers navigate its corridors smoothly and efficiently. Below is the detailed layout of Terminal 2 that helps passengers navigate key locations like check-in, security screenings, boarding gates, shops, restaurants, and more.

Contact Singapore Airlines at Shahjalal International Airport (DAC)

Singapore Airlines offers multiple sources to contact in case you request assistance at DAC Airport. For all immediate assistance, passengers can contact the airline through its ‘Contact Us’ page. Below is the overview of the contact number as well as the link to the following social media handles that help passengers approach the airline for all their travel-related queries and concerns. 

Twitter	https://x.com/singaporeair
Facebook	https://www.facebook.com/singaporeair
Instagram	https://www.instagram.com/singaporeair/
Phone Number	1 718-244-4444

In the end, DAC offers a range of services and amenities that are catered to enhance the passengers’ travel experience. From multiple check-in counters to streamlined security screening and baggage handling.

Terminal 2 is more than a launching pad for the airlines at Shahjalal International Airport (DAC). There is also a diverse range of shopping and dining options alongside multiple lounges that give you some extra time to explore in case you have a long layover.

FAQs