Turkish Airlines ASM Terminal – Asmara International Airport

Turkish Airlines operates from Terminal 1 at Asmara International Airport (ASM). You need to be familiar with the Terminal 1 before boarding the flight. To make it easier for you, the Terminal 1 offers world-class amenities and other facilities to make your travel more comfortable and convenient.

Here is a detailed overview of the Turkish Airlines ASM Terminal to familiarize you with the terminal’s layout and facilities available to ensure you make the most of the time before you board the flight.

Overview of Turkish Airlines ASM Terminal – Asmara International Airport

Refer to the table below to understand all essential information about Turkish Airlines ASM Terminal:

Airline:	Turkish Airlines
Airline IATA Code:	TK
Airline ICAO Code:	THY
Airport Name:	Asmara International Airport
Airport Code:	ASM
Terminal:	Terminal 1
Ticket Counter:	Departure Hall, Terminal 1
Contact Number:	291 1 181 822
Address:	7WV5+87, Asmara, Eritrea

Which Terminal is Turkish Airlines at Asmara International Airport (ASM)?

Terminal 1 hosts Turkish Airlines and serves as an international gateway to Europe, Central Asia, and the Middle East. Terminal 1 caters to travelers with a range of amenities and facilities which include international travel lounges, duty-free outlets, a dedicated 24/7 customer support counter, a dining court, a family restroom, and more.

Terminal 1 at ASM International Airport does not have a self-service check-in kiosk. Here passengers who wish to complete check-in at the airport must arrive at the traditional check-in counter. The check-in counter for international travel opens 4 hours up until 1 hour before scheduled departure.

Terminal 1 features a range of dining options from the likes of Artisan Market, The Italian Kitchen by Wolfgang Puck, Starbucks, Brewed, and Cake Bar.

For travel essentials and souvenirs, you can shop at multiple duty-free stores across Turkish Airlines ASM Terminal. The other shopping options include the Dallas Cowboys Pro Shop, Coach, and Longchamp.

List of All Turkish Airlines Terminals.

Turkish Airlines Arrivals Terminal at ASM

Turkish Airlines flight arrives at Terminal 1 of ASM Airport. Upon arrival, head to the immigration counter. Keep your passport and boarding pass handy that will help expedite the process.

After immigration, proceed to the arrival halls at the baggage carousel area to retrieve your baggage. Look for the designated signage for Turkish Airlines to visit the designated arrival.

At the Arrival Halls, you will find currency exchange kiosks, ATMs, and a dedicated counter for car rentals and hotel reservations.

Turkish Airlines Departures Terminal at ASM

Turkish Airlines departs from Terminal 1 at Asmara International Airport. Check-in must be completed online to avoid the last-minute rush at the airport.

Passengers who need to request special services like pet travel and wheelchair access must arrive 3 hours before the scheduled departure. After check-in and submitting the baggage, you must obtain the boarding pass.

Keep your boarding pass and passport handy and go to the security screening screen. The estimated waiting time here during peak travel season is between 45 to 60 minutes.

Post security, you can have access to the lounge, shopping arcade, and food court. Passengers have access to free WiFi during the waiting time at Terminal 1.

Lost and Found Service at ASM Airport

If your baggage has not been delivered upon arrival at ASM Airport, visit the Baggage Service Counter. Fill out the application form for the delayed baggage and you will receive a reference number regarding the lost baggage.

Keep a copy of your baggage tag and boarding pass until the baggage is delivered to the passenger. Passengers who have left the airport without receiving their baggage, the airline will cover the pecuniary loss for the daily essential items such as toiletries, medicines, and clothes.

Compensation for the Lost Baggage

After you report for the delayed baggage, you can file a claim for the daily expenses and must keep the necessary invoices, credit card slips, etc. The claim must be filed within 21 days from the arrival date.

Damaged Baggage

Passengers who have identified that damage has occurred on their checked luggage, go to the Turkish Airlines Lost and Found counter before leaving the ASM Airport. The airline will issue a report. You may be asked to submit a copy of your boarding pass, baggage tag, and other necessary travel documents.

The airline is not responsible for:

• Damage occurred to your baggage before the scheduled departure.
• Faulty manufacturing of your baggage.
• Wear, dents, scratches, and bruises happened in relation to use.

Travel Services Offered by Turkish Airlines at ASM Airport

Passengers can access last-minute services at ASM Airport to upgrade their travel or add flexibility to their travel. These services include:

Airport check-in	Seat selection
Extra baggage	Pet travel

Turkish Airlines Flight Delays at ASM Airport

If a Turkish Airlines flight is canceled from Terminal 1 at ASM, you can change the flight via the Manage Booking section on the airline’s website or through the mobile app. Passengers who do not wish to opt for an alternate flight may request a refund on the unused portion of the ticket.

Flight Delay: Passengers have the option to change the flight if the flight delay occurs for 3 hours or more. Passengers are entitled to the following benefits under Right To Care:

Services	15 to 60 minutes	61 minutes to 2 hours	121 minutes to 3 hours	181 minutes to 5 hours	5 hours and above
Date Change/Route Change	Yes	Yes	Yes	Yes	Yes
Refund	Yes	Yes	Yes	Yes	Yes
Free of charge phone calls and E-mail	Yes	Yes	Yes	Yes	Yes
Hot/Cold Beverage	Yes	Yes	Yes	Yes	Yes
Light Meal	No	Yes	Yes	Yes	Yes
Main Course	No	No	Yes	Yes	Yes
Accommodation and Transport service	No	No	No	No	Yes

In case of a flight delay for 2 hours or more, passengers are entitled to the following compensation:

Flight Distance	Maximum Allowable Delay	Compensation (in USD)
1,500 km or less	2 hours	325
Between 1,500 and 3,500 km	3 hours	525
Longer than 3,500 km	5 hours or more	700

Amenities/Facilities at ASM Airport

Terminal 1 offers comfortable amenities designed to enhance the travel experience. The terminal also offers convenience and entertainment that keep passengers’ indulged whole their wait for the flight.

For instance, the terminal is equipped with free WiFi, children’s play areas, luxurious lounges, and a spa that caters to a variety of passengers’ needs.

• McDonald’s Play Area
• Nursing Rooms
• Interfaith Chapels
• Walking Path
• Art Program
• Founder’s Plaza
• Free WiFi
• Pet Resort

Map for Turkish Airlines (ASM) Terminal – Asmara International Airport

To navigate smoothly through the Terminal 1 refer to the map below that will help you track the key locations and security checkpoints. One can find security screening areas, check-in counter, baggage claim area, parking lots, and other amenities on the map below.

Contact Turkish Airlines at Asmara International Airport (ASM)

For passengers seeking assistance and information related to existing reservations, there are plenty of options to contact the Turkish Airlines’s representative at Asmara International Airport. You can contact the airline’s Terminal 1 by phone as well as through social media handles:

Twitter:	https://x.com/TurkishAirlines
Facebook:	https://www.facebook.com/TurkishAirlines/
Instagram:	https://www.instagram.com/turkishairlines/
Website:	https://www.turkishairlines.com/
Contact Number:	291 1 181 822

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